Shipping policy

Last updated [October 2025]

Thank you for shopping with us! Please read our shipping policy carefully to understand how and when your order will be delivered.

Shipping Carrier
We ship all orders via PostNL, the leading postal and parcel service in the Netherlands.

Processing Time
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment confirmation. Orders placed after 3 pm will be processed on the next business day.

Shipping Time
Standard shipping via PostNL typically takes 1-3 business days within the Netherlands. For international shipments, delivery times vary depending on the destination country, generally between 3-7 business days.

Shipping Costs
Shipping costs are calculated at checkout based on the shipping destination and order weight. Free standard shipping is available for orders over [amount].

Returns and Hygiene Policy
Due to hygiene and safety reasons, we do not accept returns or exchanges on underwear items once the packaging is opened. Please refer to our Return and Refund Policy for exceptions and further details.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service within 7 days of delivery for assistance.

Customs and Import Duties
For international shipments, customers are responsible for any customs duties, taxes, or additional fees that may apply in their country.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your parcel on the PostNL website.

Customer Service
If you have any questions or concerns regarding your shipment, please contact us at:
Email: info@duluva.com
Phone: +31 642103091
Hours: Monday – Friday, 9 am – 5 pm CET